mei138Privacy Policy
This page describes what we collect when you use mei138 and how we keep that data protected. We at mei138 take your privacy seriously and operate under clear rules about what information we gather, who can access it, and how long we store it.
Our platform serves account holders in supported jurisdictions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. When you open an account, deposit funds via DANA, e-wallet, mobile banking, or other payment methods, or place a bet on Liga 1 or live blackjack tables, you share data with us. We explain below exactly what happens to that data.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What we collect on mei138
We collect your email address, phone number, and full name when you register. During account verification (KYC), we ask for a government ID, proof of address, and sometimes a selfie. We store these documents securely and use them only to confirm your identity and prevent fraud.
When you deposit money through DANA, e-wallet, mobile banking, local payment, or bank transfer, we record the transaction amount, timestamp, and payment method. We do not store your full card or bank details; payment processors handle that encryption. We log your IP address, device type, and browser when you log in, so we can spot unusual access patterns and protect your account.
We track your activity on mei138 — which games you play, how much you wager, your withdrawal requests, and your support tickets. This data helps us detect problem patterns, comply with anti-money-laundering rules, and improve our service. We also collect cookies and similar tracking tools to remember your preferences and keep you logged in.
Data we do not collect
We do not ask for your password in support chats, never request your PIN, and do not store your full payment card details. We do not sell your data to third parties for marketing.
How we use your data
We use your email and phone to send account alerts, withdrawal confirmations, and support responses. During Idul Fitri, Idul Adha, Imlek, or Nyepi, we may send promotional messages about seasonal offers — you can opt out in your account settings.
Your payment and betting history helps us calculate your account balance, process withdrawals, and generate your transaction history. We share transaction data with our payment processors (online payment, e-wallet, mobile banking, and bank partners) only to complete the payment. We also share anonymized betting data with our live-dealer studios and game providers so they can optimize table availability and game performance.
We use your IP address and device fingerprint to detect fraud, prevent account takeovers, and comply with local gambling regulations. If we spot suspicious activity — for example, multiple login attempts from different countries in one hour — we may freeze your account temporarily and ask you to verify your identity.
Our servers may sit outside your jurisdiction. We transfer your data to data centres in Singapore and the Philippines to ensure uptime and fast game loading. These centres are bound by the same confidentiality rules as mei138.
Your rights and choices
You can request a copy of all data we hold about you by contacting our support team. You can ask us to correct inaccurate information, delete your account and associated data (subject to legal retention rules), or export your data in a portable format. We will respond to these requests within 30 days.
You can disable cookies in your browser settings, but this may break some mei138 features like staying logged in. You can unsubscribe from promotional emails by clicking the link in any message. You cannot opt out of essential data collection — such as transaction records — because we need that to operate your account and comply with law.
Data retention and security
We keep your account data for as long as your account is active. After you close your account, we retain transaction records for seven years to comply with anti-money-laundering rules. We delete personal details like your phone number and address after two years, unless we are legally required to keep them longer.
We encrypt all data in transit using SSL/TLS and at rest using AES-256. Our servers are protected by firewalls, intrusion detection, and regular security audits. We limit staff access to your data — only our compliance and support teams can view your KYC documents, and only when necessary.
Key takeaways
- We collect email, ID, payment details, and betting history to run your account and prevent fraud.
- We share data only with payment processors and game studios — never with advertisers.
- You can request, correct, or delete your data by contacting support.
- We keep transaction records for seven years; personal details are deleted after two years.
- All data is encrypted and protected by firewalls and regular security reviews.
Contact mei138
If you have questions about this policy or want to exercise your rights, contact our support team through the mei138 app or website. We respond to privacy requests within 30 days. If you believe we have mishandled your data, you can file a complaint with your local data protection authority.
This policy was last updated in 2024 and may change as our service evolves. We will notify you of material changes by email or by posting a notice on mei138.